Customer Support Videos
View our series of helpful videos for advice on what to do if you experience water related issues in your home.
Water Supply Issues
No water or very low pressure
There are a number of reasons why you may experience no water or very low pressure. Follow these steps to help you find out why.
No water or very low pressure
There are a number of reasons why you may experience no water or very low pressure. Follow these steps to help you find out why.
Learn more
Learn more - opens in a new tab
White or cloudy water
On occasion, you may notice your water is white or cloudy in appearance. Find out what may be causing this and what to do.
White or cloudy water
On occasion, you may notice your water is white or cloudy in appearance. Find out what may be causing this and what to do.
Learn more
Learn more - opens in a new tab
What to do if you have brown water
Is your water brown or discoloured in appearance? Find out what may be causing this and what to do.
What to do if you have brown water
Is your water brown or discoloured in appearance? Find out what may be causing this and what to do.
Learn more
Learn more - opens in a new tab
How to check for and clear airlocks
If your cold tap is working but your hot tap is not, then you may have an airlock. Follow our tips to find out what to do.
How to check for and clear airlocks
If your cold tap is working but your hot tap is not, then you may have an airlock. Follow our tips to find out what to do.
Learn more
Learn more - opens in a new tab
Prepare for planned works
Before planned works take place, follow these steps to help avoid issues with your water supply.
Prepare for planned works
Before planned works take place, follow these steps to help avoid issues with your water supply.
Learn more
Learn more - opens in a new tab
How to turn off your water supply
It is important to know where the inside stop valve is located in case you ever need to turn off the water supply in your home.
How to turn off your water supply
It is important to know where the inside stop valve is located in case you ever need to turn off the water supply in your home.
Learn more
Learn more - opens in a new tab
Conservation
Simple tips to conserve water
Here are some simple things that you can do as part of your daily routine to conserve water. Every small action will help you and the environment.
Simple tips to conserve water
Here are some simple things that you can do as part of your daily routine to conserve water. Every small action will help you and the environment.
Learn more
Learn more - opens in a new tab
Think Before You Pour
Follow our tips to safely dispose of fats, oils and grease (FOGs) and prevent costly pipe blockages and sewer flooding.
Think Before You Pour
Follow our tips to safely dispose of fats, oils and grease (FOGs) and prevent costly pipe blockages and sewer flooding.
Learn more
Learn more - opens in a new tab
Prevent pipe blockages
Every day thousands of unsuitable items are flushed down the toilet causing pipe blockages and sewer flooding. Find out how to avoid these issues.
Prevent pipe blockages
Every day thousands of unsuitable items are flushed down the toilet causing pipe blockages and sewer flooding. Find out how to avoid these issues.
Learn more
Learn more - opens in a new tab
Be winter ready
Winterproof your home
Follow our tips to protect your home when the temperature drops below zero and avoid any issues with your water supply.
Winterproof your home
Follow our tips to protect your home when the temperature drops below zero and avoid any issues with your water supply.
Learn more
Learn more - opens in a new tab
Frozen or burst pipes
Unprotected pipes and dripping taps can freeze and crack, affecting your water supply. Find out how to limit the damage.
Frozen or burst pipes
Unprotected pipes and dripping taps can freeze and crack, affecting your water supply. Find out how to limit the damage.
Learn more
Learn more - opens in a new tab