Efforts ongoing to restore water supply to Cloonfad customers
Information below is relevant until further updates are provided here or on our Supply and Service Updates section
Efforts are continuing to restore normal water supply to customers in parts of Cloonfad following a significant burst which severely disrupted supplies to homes, farms and businesses across the area.
Since the burst was repaired crews have been working continuously to restore stable supplies across the network. However, exceptionally high demand on the system is making it difficult to release airlocks that have formed within the network, resulting in ongoing supply issues for some customers.
To help restore supply, crews are continually adjusting network pressures across the supply zone in an effort to move water through the network and return water to affected customers. While these measures are assisting customers in many locations, it is proving particularly challenging to restore consistent supply to customers in higher-lying areas.
Alternative water supplies remain available for customers impacted by the disruption, with bottled water and a water tanker in place close to the Westview Estate in Cloonfad.
Uisce Éireann's Ger Greally acknowledged the ongoing difficulties being experienced by customers and assured the community that every effort is being made to restore normal supply.
"Our teams have been working tirelessly since this incident occurred, and we understand the and inconvenience being experienced by customers. While the burst has been repaired, the combination of exceptionally high demand and a number of airlocks on the network is continuing to create challenges in some parts of the supply area. We are adjusting pressures across the network and doing everything possible to move water through the system and restore supplies to all affected customers. Unfortunately, customers in higher-lying areas are proving the most difficult to reach, but crews remain on the ground and will continue working until supplies are fully restored.
"We are also working to bring in an additional water tanker to supplement supplies and help resolve the issue as quickly as possible. We know this has been a difficult time for affected customers and we would ask them to bear with us while crews continue their efforts to restore a full and consistent supply to all homes, farms and businesses."
Vulnerable customers who have registered with Uisce Éireann receive direct communications from us for planned and unplanned outages lasting more than four hours. To register as a vulnerable customer or as an alternative contact, visit our Vulnerable Customers page.
Previous Updates
Alternative water supplies have been put in place for customers affected by the ongoing supply disruption in the Cloonfad and Lowberry area this afternoon.
Bottled water is available close to the Westview Estate in Cloonfad for customers who require access to water while restoration works continue.
The disruption follows the repair of an unplanned burst yesterday and the tie-in of a short section of the new water main currently being installed between Cloonfad and Lowberry Cross. While progress has been made, some airlocks have developed on the network, and crews are working to build pressure across the system to restore supply to all affected customers as quickly as possible.
We regret the inconvenience caused and thank customers for their patience and understanding while crews work to resolve the issue.
We expect a full return of water supply to affected customers this evening. Crews remain on site and will continue working until supply has been fully restored.
Customers can stay informed about their local water service by checking the supply and service section of our website, checking our live feed at X @IWCare, or signing up to receive real-time text updates. Our customer care team is also available 24/7 at 1800 278 278.
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