Crews working to restore water supply to customers in Gortahork and Falcarragh

Information below is relevant until further updates are provided here or on our Supply and Service Updates section

Uisce Éireann is working to restore water supply to homes and businesses in Gortahork, Falcarragh and surrounding areas following an interruption to the water supply at Ardsbeg Water Treatment Plant.

Customers in Gortahork, Falcarragh and surrounding areas in Co Donegal will experience reduced water pressure and/or outages today.

Adrian Gillespie, Uisce Éireann, explained: "We understand the inconvenience this unplanned outage is causing. Water services crews were deployed immediately and the plant is now back in production however it will take several hours for the network to refill. Typically, it takes two to three hours following repairs for normal supply to restore to all customers affected by an unplanned outage. However, it may take longer for normal supply to be restored to customers on higher ground or at the end of the network”.

Vulnerable customers who have registered with Uisce Éireann receive direct communications from us for planned and unplanned outages lasting more than four hours. 

To register as a vulnerable customer or as an alternative contact, visit Vulnerable Customers. 

Uisce Éireann’s customer care team is available to help 24/7 on 1800 278 278, and customers can also contact us on X @IWCare with any queries. For further updates, visit the service and supply section of www.water.ie

Uisce Éireann has a free text service, providing real-time updates for local issues. Customers can sign up with their Eircode and mobile number at the text alerts page.