Do Not Consume Notice lifted for Ballyogarty Water Supply Scheme
Following consultation with the HSE, customers on this supply can now resume normal use of their water supply
Information below is relevant until further updates are provided here or on our Supply and Service Updates section
The Do Not Consume Notice affecting customers on the Ballyogarty Water Supply Scheme has been lifted with immediate effect.
Uisce Éireann can confirm that, following remedial works at the water treatment plant, satisfactory monitoring results and consultation with the Health Service Executive, customers on this supply can now resume normal use of their water supply.
The Do Not Consume Notice was issued on 12 September to protect the health of 576 customers due to elevated levels of naturally occurring Arsenic in the water.
Drinking water experts from Uisce Éireann worked to lift the notice for impacted customers as quickly and as safely as possible.
Uisce Éireann’s Maura Phelan acknowledged the impact of the notice on the community.
“Uisce Éireann regrets the inconvenience that the Do Not Consume Notice caused. I would like to thank affected customers for their patience and support while our drinking water experts worked to lift it as quickly as it was safe to do so,” said Maura.
“I also thank the local political representatives and the media for their assistance in sharing the information during the period of this notice.”
The Uisce Éireann Customer Contact Centre, open 24/7 on freephone 1800 278 278, is available to answer queries in relation to the lifting of this notice.
Uisce Éireann is responsible for delivering public drinking water and wastewater services for the people of Ireland. We are committed to enabling communities to thrive by continuously upgrading and developing critical infrastructure to support sustainable growth and development, providing safe drinking water, and enhancing the environment.
Map of the affected area
Previous Updates
Following consultation with the Health Service Executive (HSE), Uisce Éireann has issued a Do Not Consume Notice for all customers on the Ballyogarty Water Supply.
This notice has been issued to protect the health of approximately 576 customers due to elevated levels of naturally occurring Arsenic in the water.
Please note this is not a Boil Water Notice. Boiling the water is not a suitable measure to make the water safe to consume. It is especially important that mains drinking water is not given to bottle fed infants.
The notice applies to all areas supplied by Ballyogarty Public Water Supply including Ballyogarty, Graigueshoneen, Cooltubrid East and areas of Kilmacthomas including Union Road, Hillside Crescent, Hillside Close and Cruachán View.
A map of the Ballyogarty Water Supply is available on www.water.ie
James Joyce of Uisce Éireann has assured affected customers that all efforts are being made to lift the notice as soon as possible.
“Uisce Éireann understands the impact a Do Not Consume Notice has on the community, and we can assure impacted customers that we are working to lift the notice as quickly and as safely as possible,” said James.
This water should not be used for
- Drinking
- Drinks made with water
- Food preparation, washing or cooking of food,
- Brushing of teeth
- Making of ice
- Children under 12 months old should not drink this water
- Children under 12 months old should not drink this water. This water should not be used for making up infant formula for bottled fed infants. An alternative source of water should be used. Bottled water can also be used to make up infant formula. All bottled water, with the exception of natural mineral water, is regulated to the same standard as drinking water. It is best not to use bottled water labelled as ‘Natural Mineral Water’ as it can have high levels of sodium (salt) and other minerals, although it rarely does. ‘Natural Mineral Water’ can be used if no other water is available, for as short a time as possible, as it is important to keep babies hydrated.
- If bottled water is used to make up infant formula it should be boiled once (rolling boil for 1 minute), and cooled in the normal way
- Ready-to-use formula that does not need added water can also be used.
- Domestic water filters will not render water safe to drink
- Caution should be taken when bathing infants to ensure that they do not swallow the bathing water
- Discard ice cubes in fridges and freezers and filtered water in fridges
What can you use water for?
- The water can be used for personal hygiene, bathing, flushing toilets, laundry and washing of utensils.
- Uisce Éireann will continue to liaise with the Health Service Executive with a view to lifting this drinking water restriction as soon as practicable.
Alternative Water Supplies will be in place later this evening at Kilmacthomas GAA Club. The alternative water supply will be replenished daily. Customers are reminded to use their own containers when taking water from the tanker and to boil water before consumption as a precautionary measure.
Uisce Éireann is committed to keeping customers informed across multiple platforms 24/7 and we encourage customers to engage with us through our website, X channels @IWCare and @IrishWater, on Facebook and LinkedIn and through our customer care helpline which is open 24/7 on 1800 278 278.
Uisce Éireann also has a free text service, providing real-time updates for local issues. Customers can sign up with their Eircode and mobile number at our Text Alerts page.
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