Repairs complete and supply returning after Headford Road burst
Information below is relevant until further updates are provided here or on our Supply and Service Updates section
Water supply is returning to normal levels in the Headford Road area of Galway City after the successful repair of a burst water main.
Uisce Éireann crews located and replaced the burst main this morning and customers affected by supply disruptions as a result of the burst should see their supplies restored to normal levels over the coming hours.
Approximately 250 Uisce Éireann customers in Skeilg Ard, Tornog and Tirellan Heights were impacted by supply disruptions this morning. A water tanker was provided for impacted customers at Tesco Express in Ballinfoyle, and this will remain in place this afternoon while the network recharges.
Typically, it takes two to three hours following repairs for normal supply to restore to all customers. However, it may take longer for normal supply to be restored to customers on higher ground or at the end of the network.
Leo O’Shea of Uisce Éireann thanked affected customers for their understanding while these repair works were being carried out.
“Uisce Éireann acknowledges the disruption that can be caused by an unplanned outage such as this one and we wish to thank customers in the area for their patience while these repairs were underway,” said Leo.
“We also wish to thank the crews who worked late into the night to locate the source of the burst and divert water flows to minimise the impact to customers across Galway.”
Uisce Éireann is committed to keeping customers informed across multiple platforms 24/7 and we encourage customers to engage with us through our website, X channels @IWCare and @IrishWater, and through our customer care helpline which is open 24/7 on 1800 278 278.
Uisce Éireann has a free text service, providing real-time updates for local issues. Customers can sign up with their Eircode and mobile number at our Text Updates page.
Previous Updates
Uisce Éireann crews are continuing to work to locate the source of a burst water main on the Headford Road in Galway City this morning.
Crews worked late into the night on Thursday night but have so far been unable to isolate the leak. The Headford Road remains fully open to traffic this morning.
The outage caused by the burst main has been contained to two nearby housing estates, Sceilg Ard and Tornog. Approximately 150 Uisce Éireann customers in these estates will continue to experience supply disruptions this morning.
An alternative water supply in the form of a tanker will be provided for impacted customers today.
Leo O’Shea of Uisce Éireann said crews will resume excavation works to find the source of the leak this morning and will work as quickly as possible to repair the mains.
"We wish to thank affected customers for their patience as we continue to work to repair this complex burst this morning,” said Leo.
“We acknowledge the impact of an unplanned outage and we assure customers that all efforts are being made to restore normal supply as quickly as possible.”
Vulnerable customers who have registered with Uisce Éireann receive direct communications from us for planned and unplanned outages lasting more than four hours. To register as a vulnerable customer or as an alternative contact, visit our Vulnerable Customers page.
Uisce Éireann is committed to keeping customers informed across multiple platforms 24/7 and we encourage customers to engage with us through our website, X channels @IWCare and @IrishWater, and through our customer care helpline which is open 24/7 on 1800 278 278.
Uisce Éireann has a free text service, providing real-time updates for local issues. Customers can sign up with their Eircode and mobile number at our Text Updates page.
Uisce Éireann crews are responding to a burst on a water main on the Headford Road in Galway City which is impacting supply in the area this evening.
Customers in Tirellan Heights, Sandyvale Lawn, Castlelawn Heights and on the Headford Road may be impacted by this outage. Crews are currently on site working to divert water to the city centre to minimize the outage area.
Some areas of the city centre may experience intermittent outages or poor pressure in the coming hours as a result of this outage. Repairs are estimated to be complete by 1am tonight (Friday).
Typically, it takes two to three hours following repairs for normal supply to restore to all customers affected by an unplanned outage. However, it may take longer for normal supply to be restored to customers at the end of the network or on higher ground as the system recharges.
Leo O’Shea of Uisce Éireann has assured affected customers that every effort is being made to restore a full water supply as quickly as possible.
“We understand the inconvenience of an unplanned outage, and we thank customers for their patience while our works continue,” said Leo.
Vulnerable customers who have registered with Uisce Éireann receive direct communications from us for planned and unplanned outages lasting more than four hours. To register as a vulnerable customer or as an alternative contact, visit our Vulnerable Customers page.
Uisce Éireann is committed to keeping customers informed across multiple platforms 24/7 and we encourage customers to engage with us through our website, X channels @IWCare and @IrishWater, and through our customer care helpline which is open 24/7 on 1800 278 278.
Uisce Éireann has a free text service, providing real-time updates for local issues. Customers can sign up with their Eircode and mobile number at our Text Updates page.
Water Service Updates
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