Uisce Éireann advises of planned water supply interruption in Clonmel on Monday 26th May

Information below is relevant until further updates are provided here or on our Supply and Service Updates section

Uisce Éireann is carrying out essential works on the Glenary water supply network on Monday, 26th May as part of the delivery of the €10m investment project underway. The works will allow all customers on the Glenary water supply to be connected directly to the reservoir which will enhance the reliability of the supply into the future.

As a result of the works, customers in Clonmel and surrounding areas who are supplied by the Glenary Water Treatment Plant may experience reduced water pressure, and, in some instances, the works may cause supply interruptions at the extremities of the network and areas of higher ground.

The works are planned to take place on Monday, 26th May from 9:00 am to 17:00 pm.

Uisce Éireann's Programme Manager, John Hickey said: "We acknowledge the impact of upgrade works on our customers in Clonmel in recent times, particularly with unplanned outages and periods of low water pressure. This has been as a result of work to temporarily connect new infrastructure to the existing aging systems. This stage of the works will be complete with the final connection of all customers on the Glenary supply to the reservoir next week."

“The installation of a new larger pipeline will ensure all customers supplied by Glenary Water Treatment Plant are served directly from the reservoir. Glenary Water Treatment Plant is subject to frequent shutdowns due to water quality challenges, as occurred following the weather event last Tuesday. This will ensure a more resilient water supply for the town as customers will have up to 24-hour storage during any future outages at Glenary Water Treatment Plant."

“This stage of the works has been complex, and the network challenges highlight the importance of the upcoming plant upgrade which will commence next month. Once complete the works will help to safeguard water supply in the town into the future."

“We’d like to thank the community in Clonmel for their patience during these works and we will endeavour to communicate better with customers, particularly during periods of unplanned supply interruptions.”

Following the works, normal supply may take three to four hours to fully restore to all areas as the water refills the network, especially for those on higher ground or at the end of the network. As the water supply returns, some instances of discoloured water may be increased in the short term. For helpful tips on what to do following an outage: visit our webite.  

Vulnerable customers registered with Uisce Éireann receive direct communications from us for planned and unplanned outages lasting more than four hours. Uisce Éireann's customer care team is available 24/7 at 1800 278 278, and customers can also contact us on X @IWCare with any queries. For further updates, visit the service and supply section of our website (reference number: TIP00093338).

Uisce Éireann has also launched a free text service, providing real-time updates for local issues. Customers can sign up with their Eircode and mobile number at our Text Updates page.