Supply returning to normal levels in Galway City after successful repairs
Information below is relevant until further updates are provided here or on our Supply and Service Updates section
Water supply is returning to normal levels in the Terryland and Woodquay areas of Galway City this evening after the successful repair of a water main which burst this afternoon.
Uisce Éireann operational crews were able to find and repair the burst on the main, which had caused intermittent outages and supply disruptions to homes and businesses in the vicinity of Woodquay, Terryland, the Headford Road and Bothar an Choiste and parts of Quay Street and Abbeygate Street and surrounding areas.
The repairs were completed at approximately 7pm and supply levels in the area are currently returning to normal.
Typically, it takes two to three hours following repairs for normal supply to restore to all customers affected by an unplanned outage. However, it may take longer for normal supply to be restored to some customers as the system recharges.
Leo O’Shea of Uisce Éireann thanked affected customers for their cooperation while repairs were underway.
“Uisce Éireann acknowledges the inconvenience caused by unplanned outages and thanks customers for their patience and cooperation while these works were carried out,” Leo said.
Vulnerable customers who have registered with Uisce Éireann receive direct communications from us for planned and unplanned outages lasting more than four hours. To register as a vulnerable customer or as an alternative contact, visit our Vulnerable Customers page.
Uisce Éireann is committed to keeping customers informed across multiple platforms 24/7 and we encourage customers to engage with us through our website, X channels @IWCare and @IrishWater, on Facebook and LinkedIn and through our customer care helpline which is open 24/7 on 1800 278 278. Uisce Éireann has a free text service, providing real-time updates for local issues. Customers can sign up with their Eircode and mobile number at our Text Updates page.
Previous Updates
Uisce Éireann crews are working to repair a burst water main in Galway City which is affecting supply to customers in the Terryland and Woodquay areas of the city.
Approximately 1,800 homes and businesses in the vicinity of the Terryland Retail Park, Woodquay, Tirellan Heights, Sandyvale Lawn, Dun na Coiribe, Gort na Coiribe, Skellig Ard, Bother an Choiste, Caireal Mór, Lochan, Cluain Riocaird and Maigh Riocaird may be experiencing supply disruptions or intermittent outages as a result of this burst main.
Crews are on site working to repair the burst. It is estimated that repairs will be complete and supply will return to normal levels by 7pm this evening.
Typically, it takes two to three hours following repairs for normal supply to restore to all customers affected by an unplanned outage. However, it may take longer for normal supply to be restored to customers at the end of the network or on higher ground as the system recharges.
To ensure the safety of the crews carrying out the repairs to the burst and the safety of the public, traffic management will be in place and will be clearly signposted.
Leo O’Shea of Uisce Éireann has assured customers that every effort is being made to restore a full water supply as quickly as possible.
“We understand the inconvenience of an unplanned outage and we thank customers for their support while our works continue,” said Leo.
Vulnerable customers who have registered with Uisce Éireann receive direct communications from us for planned and unplanned outages lasting more than four hours. To register as a vulnerable customer or as an alternative contact, visit our Vulnerable Customers page.
Uisce Éireann is committed to keeping customers informed across multiple platforms 24/7 and we encourage customers to engage with us through our website, X channels @IWCare and @IrishWater, on Facebook and LinkedIn and through our customer care helpline which is open 24/7 on 1800 278 278.
Uisce Éireann has a free text service, providing real-time updates for local issues. Customers can sign up with their Eircode and mobile number at our Text Updates page.
Water Service Updates
Sign up for our free text service to be kept informed of water outages and works in your area.