Uisce Éireann working to restore supply to customers in Ardfinnan

Information below is relevant until further updates are provided here or on our Supply and Service Updates section

Uisce Éireann crews are working to restore normal water supply to homes in Ardfinnan and surrounding areas this afternoon, following a significant burst to the water main supplying Ardfinnan Public Water Supply Scheme. As a result of this burst, customers in Ardfinnan, Goatenbridge, Newcastle, Ballybacon, Grange, Knocklofty and surrounding areas may be impacted by low water pressure and/or water supply disruptions.

Expert water service crews are on site, carrying out the repair works, with every effort being made to complete this work as quickly as possible. It is estimated that repairs will be complete and supply will return to normal levels by approximately 10pm tonight.

Uisce Éireann’s Pierce Faherty thanked affected customers for their cooperation while these repair works are being carried out. 

“We understand how disruptive unplanned outages are and we regret the inconvenience caused. We would like to thank impacted customers for their patience while we work to restore the water supply as quickly as possible.”

Typically, it takes three to four hours following repairs for supply to restore to customers affected by an unplanned outage. However, some customers on the higher ground may be impacted by reduced pressure while the network recharges.

Vulnerable customers who have registered with Uisce Éireann receive direct communications from us for planned and unplanned outages lasting more than four hours. To register as a vulnerable customer or as an alternative contact, visit www.water.ie/vulnerablecustomer

Uisce Éireann is committed to keeping customers informed across multiple platforms 24/7 and we encourage customers to engage with us through our website, X channels @IWCare and @IrishWater, on Facebook and LinkedIn and through our customer care helpline which is open 24/7 on 1800 278 278.

Uisce Éireann has free text service providing real-time updates for local issues. Customers can sign up with their Eircode and mobile number at www.water.ie