Water supply disruption in North Kildare due to low reservoir levels

Information below is relevant until further updates are provided here or on our Supply and Service Updates section

Uisce Éireann is advising customers supplied by the Allenwood Reservoir in Kildare that low levels at the reservoir will impact water supplies to local customers from this evening.

Extremely high demand on the network has led to water levels in the Allenwood Reservoir falling to critically low levels over the last 24 hours. As a result, operations have been temporarily suspended to allow for levels to replenish.

Normal supply is expected to resume from approximately 8am tomorrow morning (Sunday). It may take up to 24 hours for normal supply to fully return to all areas.

Areas impacted include Coill Dubh, Prosperous, Derrinturn, Kilmeage, Robertstown, Allenwood and surrounding areas. 

Uisce Éireann’s Eoghan Forristal has assured customers that every effort is being made to restore a full water supply as quickly as possible. “We understand the inconvenience of an unplanned outage and we thank customers for their support while we allow reservoir levels to replenish. We expect that normal supply will start returning to customers from approximately 8am on Sunday,” said Eoghan.

Typically, it takes three to four hours after operations resume for normal supply to be restored to all customers affected by an unplanned outage. However, it may take longer for normal supply to be restored to customers at the end of the network or on higher ground as the system recharges. 

Vulnerable customers who have registered with Uisce Éireann receive direct communications from us for planned and unplanned outages lasting more than four hours. To register as a vulnerable customer or as an alternative contact, visit our Vulnerable Customers page.  

Uisce Éireann is committed to keeping customers informed across multiple platforms 24/7 and we encourage customers to engage with us through our website, X channel @IWCare, and through our customer care helpline which is open 24/7 on 1800 278 278.   

Updates are available on our Water Supply Updates section.