Report Discolouration

Please note fields with an asterisk * are mandatory.

Address *

First name *

Last name *

Telephone number *

Email address *

Are you currently experiencing a discolouration issue? *

When did you first notice this current issue? *

Please rate the colour of your water from 1-11. 1 being clear, 11 being extremely discoloured. (Please see guidance in the above chart) *

*If your water is discoloured, please find our advice here.

How many times has it occurred over the past 14 days? *

Was the discolouration present in the cold kitchen tap? *

If yes, is it fed directly from the mains?

*If fed from your storage tank, we recommend - LINK.

Are there ever tastes present from the cold kitchen tap water? *

If yes, can you describe the taste?

Are there ever odours present from the cold kitchen tap water? *

If yes, can you describe the odour?

Was the discolouration present in the bathroom taps?

If yes, is it fed from directly from the mains?

*If fed from your storage tank, we recommend - LINK.

Was the discolouration present in the toilet cistern?

If yes, is it fed from directly from the mains?

*If fed from your storage tank, we recommend - LINK.