Water quality

We're experiencing technical issues with our water quality service. Please check again later.

 

We apologise for any inconvenience.

What should I do about my results?

You do not always need to take action when there is an exceedance. After we carry out a risk assessment, we’ll issue a notice if there is any problem with consuming your water. Otherwise, you can continue to use your water as usual.

Icon

Boil water notice

We will issue this notice when harmful bacteria are found in a water supply. Boiling the water will make it safe to drink.

Learn more
Icon

Contact time notice

We will issue this notice if the chorine used to disinfect drinking water has not had enough contact time to work.

Learn more
Icon

Do not consume notice

We will issue this notice when the water supply is contaminated, and you can’t make it safe by boiling it.

Learn more

Drinking water issues

Your drinking water should be clear, colourless, with a normal smell with no unusual changes. If your water smells or looks different get help here.

Stay informed

Icon

Water service updates

Sign up for this free text service to be informed of water outages in your area.

Sign up
Icon

Vulnerable customers

Register yourself or somebody in your home as a vulnerable customer.

Learn more
Icon

Water supply issues

Find out why you may experience no water, low pressure or other changes to your water supply.

Learn more

Contact us

Do you have questions about your drinking water quality? Call us on 1800 278 278. Our lines are open 24 hours a day, 7 days a week.