Do Not Consume Notice issued for customers supplied by the Tully – Tullycross Public Water Supply

Information below is relevant until further updates are provided here or on our Supply and Service Updates section

Following consultation with the Health Service Executive (HSE), Uisce Éireann has issued a Do Not Consume Notice for all customers on the Tully – Tullycross Public Water Supply Scheme in Co Galway.

This notice has been issued to protect the health of approximately 401 customers on the supply following the detection of elevated manganese levels in the network.

Please note this is not a Boil Water Notice. Boiling the water is not a suitable measure to make the water safe to consume. It is especially important that mains drinking water is not given to bottle fed infants.

The notice applies to all areas supplied by the Tully - Tullycross Public Water Supply. A map of the Tully – Tullycross Public Water Supply (see attached) is available on www.water.ie

An alternative water supply in the form of bulk tankers have been arranged and will be in place from today at the following locations:

• Derryinver Bridge
• Tullycross Church
• Tullycross Community Hall
• Tully National School
• Rogan’s shop, Tully  

There will be two IBC tankers at each location, and these will be replenished daily. Customers are reminded to use their own containers when taking water from the tankers and to boil water before consumption as a precautionary measure.

Uisce Éireann’s drinking water compliance and operational experts are working to resolve this situation as soon as possible.

Speaking about the imposition of the notice, Uisce Éireann’s Thomas Gibbons said: “Uisce Éireann is aware of the impact a Do Not Consume Notice has on the community and would like to reassure impacted customers we are working to lift the notice as quickly and as safely as possible. We would ask customers who have concerns to contact our customer care team on 1800 278 278.”

This water should not be used for: 

• Drinking
• Drinks made with water
• Food preparation, washing or cooking of food
• Brushing of teeth
• Making of ice
• In particular, children under 12 months old should not drink this water. This water should not be used for making up infant formula for bottled fed infants. An alternative source of water should be used. Bottled water can also be used to make up infant formula. All bottled water, with the exception of natural mineral water, is regulated to the same standard as drinking water. It is best not to use bottled water labelled as ‘Natural Mineral Water’ as it can have high levels of sodium (salt) and other minerals, although it rarely does. ‘Natural Mineral Water’ can be used if no other water is available, for as short a time as possible, as it is important to keep babies hydrated.
• If bottled water is used to make up infant formula it should be boiled once (rolling boil for 1 minute), and cooled in the normal way
• Ready-to-use formula that does not need added water can also be used.
• Domestic water filters will not render water safe to drink
• Caution should be taken when bathing infants to ensure that they do not swallow the bathing water
• Discard ice cubes in fridges and freezers and filtered water in fridges 
   

What can you use water for? 

• The water can be used for personal hygiene, bathing, flushing toilets, laundry and washing of utensils 

Uisce Éireann will continue to liaise with the Health Service Executive with a view to lifting this drinking water restriction as soon as practicable. 
Updates are available on our Water Supply Updates section, on X @IWCare and via our customer care helpline, open 24/7 on 1800 278 278.